Proactive Maintenance
At Technojagat you will find Maintenance & Support services are founded on a proactive approach. We understand that preventing issues before they occur is far more cost-effective and beneficial than reacting to problems after the fact. We employ advanced monitoring tools and predictive analysis to identify potential issues and address them before they disrupt your operations.
- response to reported issues
- records of past issues and resolutions for analysis.
- Monitor performance to reduce recurring problems.
- Prioritize issues on the basis of severity and impact.
- Implement a change management process to prevent repeated issues.
- Reactive in nature and aims to restore functionality.
Expert Technical Support
With a team of highly skilled and certified technicians, we offer round-the-clock technical support to ensure your systems are always running at peak performance. Whether you encounter software glitches, hardware malfunctions, or connectivity problems, we're here to provide expert assistance.
- Provides ongoing assistance and support to users
- Establish a responsive helpdesk with trained support personnel
- Document and categorize user issues for trend analysis
- Implement a ticketing system to track and prioritize requests
- Provide user training and resources to reduce common inquiries
- Continuously improve support processes based on feedback
Regular Updates and Upgrades
In the ever-evolving world of technology, staying up to date is crucial. Our Maintenance & Support services include regular updates and upgrades to your software and hardware systems, ensuring you benefit from the latest features, security patches, and efficiency improvements.
- Ensures software remains up-to-date and secure
- Includes bug fixes, patches, and feature enhancements
- Test updates in a controlled environment before deployment
- Communicate software changes and downtime to users
- Consider user feedback and needs in the upgrade process
- Ensure compliance with software licenses and legal requirements
Data Security and Backup
Protecting your data is non-negotiable in the digital age. Our services encompass robust data security and backup measures, safeguarding your critical information from loss, theft, or cyber threats.
- Develop an equipment inventory and maintenance schedule
- Conduct regular inspections for signs of wear or damage
- Implement redundancy and backup systems to minimize downtime
- Ensure physical security measures are in place and updated
- Keep spare parts and supplies on hand for quick replacements
- Document hardware configurations and changes for troubleshooting
